Latonya Broussard Lewis
Strategic Operations Tech Executive | Associate VP | Contact Center Executive | Continuous Improvement Expert | Problem Solver |Workflow refinement expert| People Loving Leader!
- Role
- AVP Tech Program Project Mgmt at DIRECTV
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Latonya Broussard Lewis
With over 21 years in Customer Service and technology leadership, I am an expert in identifying business operations issues and implementing large technology programs. I have implemented Salesforce solutions for over 11K agents as well as the Genesys Cloud IVR solutions for 12k+ FTE. I am an expert collaborator driving large cross functional teams for major technical programs. On time and on budget are the rules I live by!
Experience
AVP Tech Program Project Mgmt
Jan 2023 — Present · US
I spearheaded the Customer Transformation PMO at DIRECTV, driving the successful implementation of critical IT tools. • Guided the deployment of Salesforce and Genesys, impacting over agents and field employees. • Fostered collaboration among teams to ensure effective integration and user training. • Enhanced organizational capabilities through strategic project management and technology adoption.
Education
University of Phoenix
Master of Business Administration (M.B.A.), Business Management
2010 — 2011
University of Phoenix
Bachelor of Science (B.S.), Small Business Administration/Management
2006 — 2009
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