Latisha L. Codkind

WORK HISTORY

EDUCATION

ABOUT LATISHA L. CODKIND

I’m a senior leader who thrives at the intersection of customer experience, operational strategy, technology, and inclusive transformation. Over the past 20+ years, I’ve driven enterprise-wide growth, service, tech, process improvements, and change in Fortune 500 environments and global contexts. Whether launching order visibility platforms or architecting customer-centric journeys that cut through complexity, my focus is constant: deliver measurable value, reduce friction, and amplify loyalty—internally and externally. I lead with operational discipline and a customer-centered approach to continuous improvement, grounded in inclusion, digital innovation, and people-first leadership. I’ve helped reduce supply chain latency, driven meaningful NPS and CSAT gains, and embedded experimentation into cultures where risk was once avoided. Teams know me as an advocate: I empower diverse perspectives while delivering lasting performance outcomes. Core domains: End-to-end customer communication strategy Improving sentiments in the customer journey Global standardization and hamonization Change leadership and transformation design and execution Embedding inclusion into operations and leadership culture Executive-level cross-functional influence Board participation and advisory Currently, I lead global customer experience transformation in partnership with Supply Chain and Technology Services at CHEP, aligning operational excellence with what matters most to customers. I’m always open to meaningful dialogue with like-minded leaders, mission-driven innovators, and teams shaping the future of customer experience and resilient supply chain networks. I love giving back in my innovative, thriving city—and welcome conversations about CX, visibility, resilience, service, civic duty and what inclusive excellence looks like at any scale.