Latikesh Kelkar

CS - Consultant @ Sutherland | Mumbai

Role: Operations Executive at Sutherland
Location: Mumbai, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Latikesh Kelkar

Former Operations Executive at Sutherland Global Services, where I managed customer…

Experience

Operations Executive
Sutherland
Jun 2025 — Present · Navi Mumbai, IN
Working for SAS Scandinavian Airlines. Responsible for handling flight disruption claims under EU 261/2004 regulations, including delays, cancellations, and denied boarding. Also manage baggage-related issues such as delayed, lost, or damaged baggage. Utilize tools like Amadeus, Salesforce, and World Tracer for efficient case resolution and ensure compliance with airline policies and passenger rights.

Contact information

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Work email
•••••@sutherlandglobal.com
Personal email
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Current company

Sutherland

Information Technology & Services · 55K employees · Founded 1986

Sutherland is a global leader in business process outsourcing (BPO), digital transformation, and technology management services. Founded in 1986 and headquartered in Rochester, New York, the company employs over 40,000 people across more than 60 delivery centers in over 140 countries. Sutherland specializes in analytics-driven solutions that support the entire customer lifecycle, utilizing advanced technologies such as AI, automation, and cloud engineering. The company offers a range of integrated services, including artificial intelligence and machine learning, robotic process automation, cloud engineering, advanced analytics, and customer experience management. Sutherland's solutions help clients streamline operations, enhance customer experiences, and achieve agility. With a commitment to corporate responsibility and sustainability, Sutherland operates innovation labs in major cities and holds over 200 patents, including many related to AI. The company serves a diverse clientele across various industries, including financial services and healthcare, providing multi-language support and tailored solutions.

sutherlandglobal.com

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