Latifah Kiribedda

WORK HISTORY

EDUCATION

ABOUT LATIFAH KIRIBEDDA

I am a customer operations and contact center leader with 10+ years of experience scaling high-performing service organizations through technology, analytics, and operational governance. I have led global transformations supporting 100 to 250+ agents across the U.S, Latin America, and Europe, building systems and processes that drive measurable improvements in service, productivity, and revenue.I specialize in CRM implementations, omnichannel contact center platforms, Quality Assurance (QA)/Workforce Management (WFM) programs, and data-driven governance; I help organizations deliver great customer experiences at scale. Key Highlights include:· Leading enterprise Salesforce CRM and Genesys Cloud transformations.· Launching international contact centers with operational governance frameworks.· Building QA, WFM, and analytics functions from the ground up.· Driving measurable improvements: faster lead response times, higher Consumer Satisfaction (CSAT), reduced abandoned calls, improved Average Speed of Answer (ASA), and higher revenue outcomes. · Partnering with executives and consulting firms to define long-term digital and AI roadmaps. I bring deep experience in regulated healthcare environments, where operational scalability must coexist with HIPAA and GDPR compliance. My leadership focuses on three principles: operational clarity, technology enablement, and data-driven decision-making.I am particularly interested in opportunities leading Contact Center Operations, Customer Operations, Digital Support, or CX Transformation, and helping organizations modernize service operations, scale global teams, and deliver measurable business outcomes.I bring a strong bias for action, and a commitment to excellence in everything I do. Let’s connect if you are interested in transforming customer support operations, scaling impact, or exploring how intelligent automation and AI are reshaping the future of customer experience.