Latia Longuemire
IT Support Professional | Business Consultant | Web Development & Financial Strategy | Founder of Longuemire & Co
- Role
- Retention Specialist at ibex
- Location
- Antioch, TN, US
- LinkedIn followers
- 500 followers
About Latia Longuemire
Passionate about forging a career in IT, I am a recent graduate of the Google IT Support…
Experience
Retention Specialist
May 2021 — Present · Beckley, WV, US
Collaborated with Tech Support to address software and hardware challenges, resulting in a 2-minute improvement in issue resolution timesServed as co-captain on the team, providing support and guidance to fellow reps, enhancing overall team performance with positive feedback for leadership contributionsManaged account deactivations, surpassing daily targets by maintaining a deactivation rate below 25%, strategically providing alternatives for deactivationsHandled over 80 inbound calls weekly, maintaining a consistent same-day save rate of 85%, contributing to a high level of customer retention
Education
Austin Peay State University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2010 — 2014
Daymar Institute-Nashville
Associate's degree, Medical Billing & Coding
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.