Latha Subramanian

About Latha Subramanian

I am a dynamic publishing professional with 25 years of experience in operations and client management across STM, academic, and educational publishing domains.As Vice President – Customer Success, I focus on building strong client relationships, driving growth, and ensuring delivery excellence aligned with evolving partner expectations.A certified Lean Six Sigma Black Belt, I have led large production and content teams, transitioned new business, scaled operations, and implemented structured, end-to-end workflows across diverse publishing programs.My deep operational background allows me to engage with clients from a place of domain expertise—anticipating challenges, offering pragmatic solutions, and aligning delivery with business goals. With core expertise in copyediting and a strong understanding of digital publishing, I bridge the gap between client strategy and execution with precision.I bring technical strength in publishing workflows, content management systems, automation, and digital production tools. This enables me to translate client needs effectively and collaborate with development teams to enhance delivery efficiency and outcomes.I take pride in aligning operational rigor with client priorities to deliver sustainable, high-impact results.Core competencies: Client Management, Strategizing for Business Growth, Workflow Consulting, Budgeting, Operations, Process re-engineering, Lean and Quality Processes, Driving FTR activities, Process audits

Experience

1. Vice President - Customer Success

   MPS Limited

   Apr 2025 — Present · Chennai, IN

   I focus on building strong client relationships, driving growth, and ensuring delivery excellence aligned with evolving partner expectations.

Education

• Texas A&M University

  MS, Cellular and Molecular Biology

  1994 — 1998

• University of Madras

  MSc, Plant Sciences

  1992 — 1994