Lateef Lukosi

Information Technology Support Engineer @The Francis Crick Institute

London, GB

Provided 1st/2nd line IT support as the single point of contact within a 10-person Helpdesk team, assisting Francis Crick employees and partners across macOS and Windows (XP/7/10/11) via remote tools and desk visits. •Delivered IT onboarding, inductions, and technical training for new starters•Managed IT assets and stock, liaising with vendors for replenishment •Logged and resolved issues via Slack, phone, email, portal, and walk-ups, ensuring SLA compliance•Supported administrative tasks, including software licensing, incident/service request management, and continual improvement initiatives•Improved efficiency and consistency by developing updated process documentation, including build sheets (Windows & Mac), IT induction guides, Intune deployment guides, and a decommissioning cover sheet aligned with SOC requirements