Alex Latchum
Director of Operations; Mortgage Loan Processing | Regulatory Compliance Management | Team Leadership & Development
- Role
- Director of Operations - Consumer Direct at Spring EQ
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Alex Latchum
As a dynamic and growth-focused professional, I bring over a decade of specialized…
Experience
Director of Operations - Consumer Direct
Jun 2022 — Present · Philadelphia, PA, US
Direct the processing and closing operations for retail and retail broker channels, ensuring efficient loan application handling. Streamline workflows to meet compliance standards by implementing key enhancements for the reduction of quality issues and the elevation of customer satisfaction. Supervise a team of 17, prioritizing defect reduction and accelerating loan turnaround times. Foster and strengthen cross-functional collaboration to maintain regulatory compliance and boost operational success.Highlights of accomplishments in this role include:• Minimized average loan closing time from 30 days to under 18 calendar days through strategic process optimization and effective staff management.• Achieved 100% compliance by guaranteeing timely closing disclosure delivery to homeowners, mitigating loan repurchase risks.• Formulated a robust processing pipeline and deployed user-friendly reporting systems, maximizing visibility and operational efficiency.• Eliminated TRID regulation defects, reducing from 10 in 2023 to none in 2024 by integrating advanced systems and refining protocols.
Education
Chestnut Hill College
BACHELOR OF SCIENCE (BS) IN BUSINESS ADMINISTRATION
2008 — 2012
Skills
- Series 7
- Residential Mortgages
- Microsoft Office
- Series 66
- Nmls Licensed
- Mortgage Banking
- Mortgage Lending
- Customer Relations
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