Latavia Monts
Self-motivated, high energy professional whose goal is to change lives through offering exceptional products and services.
- Role
- Customer Care Advocate at Humana
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Latavia Monts
Detail-oriented and adaptable professional with over half a decade of experience in healthcare service, customer support, and data handling. Skilled in navigating multi-system workflows, maintaining strict confidentiality, and documenting complex processes with accuracy. Proven track record of exceeding performance standards and resolving customer issues efficiently in compliance-regulated environments.
Experience
Customer Care Advocate
Aug 2024 — Present · US
Ensured 100% HIPAA compliance by securely handling sensitive member information on all communications.* Researched discrepancies in claims and collaborated with internal departments to ensure accurate resolution.* Maintained strong performance metrics through active coaching and consistent process improvement.* Managed high volumes of call-in requests efficiently, consistently meeting quality standards and turnaround expectations.* Resolved complex member concerns independently by navigating multiple internal platforms with high accuracy.
Education
Florida State College at Jacksonville
Associate of Arts - AA, Communication and Media Studies
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