Latasha Cooper

About Latasha Cooper

I thrive at the intersection of people, performance, and transformation. Over my career, I’ve delivered impact in fast-paced, high-stakes environments, driving operational clarity, digital evolution, and stronger team performance. At Verizon, I helped guide the shift to next-gen network infrastructure by coordinating cross-functional Agile teams, ensuring alarm integrity, and delivering system migrations on deadline. Whether rolling out SAFe-aligned alarm correlation tools or working with partners like Cisco and Samsung, I kept every piece aligned with the demands of 5G, FiOS, and iEN. I also used AI tools like NotebookLM and Gemini to analyse documents, scope client needs, run gap assessments, and engineer prompts that automated scoping, readouts, and deliverable tracking. These systems improved consistency, reduced manual workload, and strengthened decision-making across my team. When communication between internal teams and L&D stalled, I bridged the gap by surfacing delivery issues and championing frontline feedback to leadership. That work improved alignment, streamlined processes, and brought greater accountability to learning strategy execution. I shared my AI practices through ongoing Lunch and Learns, giving colleagues practical tools and prompt frameworks that elevated analysis, communication, and execution.Earlier in my career at Cablevision, I led 70+ engineers across critical service operations, improving alarm monitoring systems and launching morale-driven programs that boosted engineering productivity by more than 36 percent.At the core of my leadership philosophy is this: culture is built through action. I support organisational transformation by embedding servant leadership principles, promoting psychological safety, and accelerating talent growth through inclusive coaching, stretch assignments, and trust-based collaboration. I’ve never waited for someone else to raise the bar, I set it.

Experience

1. Client Engagement Manager

   Verizon

   Mar 2019 — Present · Basking Ridge, NJ, US

   Leveraging my extensive professional experience, I’m in charge of leading client-facing initiatives to identify, scope, and prioritize strategic learning needs across Verizon’s Global Network & Technology (GN & T) organization. HR Business Partners, business leaders, and Learning & Development teams work closely with me to evaluate skill gaps, define measurable outcomes, and build learning strategies tied to workforce goals. I oversee project delivery while keeping stakeholders aligned and engaged throughout execution. Each solution strengthens our workforce capability, improves readiness, and drives sustained performance.Key Achievements: Client Advocacy: Escalated training delays from six weeks to six months to Verizon leadership, demonstrating professionalism and resilience under pressure while championing client perception and reinforcing commitment to service value. Business Process Excellence: Exposed structural inefficiencies and lack of ownership in post-handoff training workflows, prompting greater urgency and transparency in delivery despite operating outside formal scope of responsibility. Cross-functional Collaboration: Increased LP 2.0 platform return usage by over 50% in six months through targeted awareness campaigns and tailored training delivery in collaboration with Learning & Development team. Learner Enablement: Removed training friction by addressing systemic hurdles with L&D and Employee Inclusion, which improved access, boosted participation, and increased learner satisfaction scores.

Education

• Strayer University

  Master of Business Administration - MBA, Project Management

• Georgetown University

  Associate's Certificate , Project Management

  2001 — 2001

• Strayer University

  Bachelor of Science - BS, Human Resources Management/Personnel Administration, General

  2016 — 2018

• Cornell University

  Certificate, Human Resources

• Strayer University

  Master of Education - MEd, Adult and Continuing Education Administration

  2026

• Middlesex College

  Associate of Arts - AA, Communication and Media Studies

  2013 — 2016