Luís Ataide
ServiceNow
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WORK HISTORY
@ServiceNow
EDUCATION
FIAP
MBA in Information Technology Management, MBA - IT Management
Universidade Santa Cecília
Bachelor of Electronic Engineering, Electronic Engineering
SKILLS
ABOUT LUÍS ATAIDE
Experience working with Information Technology, as Technical Consultant for Global Software Companies providing product, technical, industry, and business expertise to architect exceptional business solutions for prospects and customers.Experience in international projects in Latin America and Europe- Solution Design – Work with the customer to identify business needs and design business process to define the best way to automate the process based on Demand Management, Project Management, Process Management, Resource Management, Portfolio Management best practices- Solution Presentation – Using actual software configurations and/or conceptual illustrations to demonstrate how the solution satisfies the identified business needs- Service Delivery - End-to-end implementation process experience of Project and Portfolio Management (PPM) and Professional Services Automation (PSA) Solutions through process automation, methodologies and making decision solutions.Specialties: Demand Management, Project Management, Process Management, Resource Management, Portfolio Management, SQL ServerBest Practice Frameworks – PMBOK, ITIL, COBITIndustry Knowledge: Financial, Telecommunication, Energy, Public Sector, Professional Services and Insurance.Certifications:ITIL Foundation v3COBIT 4.1Professional Scrum Master ICertified Technical Architect (CTA)- ServiceNowCertified Application Developer - ServiceNowCertified ServiceNow System AdministratorCertified ServiceNow Implementation Specialist – Project Portfolio ManagementCertified ServiceNow Implementation Specialist – Application Portfolio ManagementCertified Pega Customer Service System ArchitectCertified Pega Marketing ConsultantCertified Pega Decisioning ConsultantCertified Pega Senior System ArchitectCertified Pega System Architect
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