Lasya N

About Lasya N

Lean Six Sigma Black Belt Certified with hands on experience of handling projects and launching products.• Led strategic global product development focused on third-party seller compliance, logistics, and international expansion, driving comprehensive solutions from conception to implementation.• Developed and executed product strategy and roadmap while managing cross-functional teams including Tech, Legal, PR, UX Design, and Business/Marketing, ensuring alignment with business objectives.• Orchestrated end-to-end product delivery, including technical requirements, feature design, and customer experience optimization for critical supply chain planning products.• Established and monitored key performance metrics, conducting deep-dive analyses using tools like Tableau, QuickSight, and Qlikview to identify trends and drive data-informed decisions.• Built and maintained executive-level relationships, effectively communicating complex initiatives to Directors and VPs while managing stakeholder expectations across global teams.

Experience

1. Program Manager Ii

   Amazon

   Aug 2022 — Present · Hyderabad, IN

   Drive adoption of new tools and features through strategic partnerships with internal teams and external solution providers, resulting in improved seller experience and reduced friction points.• Implement performance monitoring systems and evaluation frameworks, developing action plans to resolve barriers and optimize operational efficiency.• Manage large-scale, cross-geographical initiatives with significant business impact, harmonizing diverse requirements across technical, legal, and compliance domains.• Contribute to engineering discussions regarding technology decisions and strategy, ensuring alignment between technical capabilities and business needs.• Establish and maintain robust reporting mechanisms for weekly, monthly, and quarterly updates, effectively communicating progress against goals to leadership forums.• Lead change management initiatives fostering innovation and process improvements while maintaining strong partnerships with customers and stakeholders.Achievements:• Led a major process improvement program that reduced customer support requests by 4,140 cases and eliminated customer contacts annually, resulting in $2.5M cost savings• Identified and fixed 7 critical gaps in product listing processes, improving efficiency, and reducing customer support needs by contacts per year, saving the company $1.27M• Successfully implemented 10 new automated business rules globally, which prevented 1.15M customer issues and delivered $6M in operational savings• Launched multiple automated quality control measures across different regions and business divisions, significantly reducing manual review requirementsImpact:• Consistently delivered multi-million-dollar cost savings through process automation and efficiency improvements• Reduced customer support volume while maintaining high service quality• Demonstrated strong project management and cross-functional leadership abilities

Education

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology - BTech