Maher Lassoued
Operations Supervisor @Intelcom | Dragonfly
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WORK HISTORY
Operations Supervisor @Intelcom | Dragonfly
Montreal, QC, CA
Assist in setting operational goals and tracking key performance indicators (KPIs) to measure and report results effectively.• Oversee parcel sorting, distribution, return processing, and route coordination with delivery partners.• Support administrative functions such as payroll validation, performance reporting, budgeting, and forecasting.• Coach, develop, and motivate team members to ensure high performance, engagement, and a positive, safety-first workplace culture.• Act as the first point of contact for real-time issue resolution to maintain smooth daily operations, especially under tight deadlines.• Enforce compliance with internal policies, standard operating procedures (SOPs), and safety regulations.• Collaborate to continuously improve customer satisfaction and operational efficiency through a solution-oriented and goal-driven approach.
EDUCATION
ESSTT
Licence appliquée
Le français des affaires de la CCI Paris Ile-de-France
TEF
ESSTT
M2
Saphir consult
Attestation
ABOUT MAHER LASSOUED
Optimization, Quality and Performance: At the heart of Industrial Excellence In a constantly evolving industrial environment, competitiveness is based on continuous improvement, process optimization and rigorous quality management. With expertise in industrial management, quality management and productivity, I implement strategies aimed at: Optimize processes for better operational efficiency Improve quality according to ISO 9001:2015 standards Maximize performance while reducing costs and non-conformities Foster a culture of continuous improvement and excellence If you are passionate about industrial performance, let\'s share our experiences and explore new opportunities together!#IndustrialManagement #Quality #ContinuousImprovement #ISO9001 #Optimization #OperationalExcellence
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