Lars Helmle

About Lars Helmle

As a results-driven professional in the technology industry, I have a proven track record of developing strong relationships across organizations, managing individuals and global teams to achieve key performance indicators, and driving value through product adoption and optimization. I continuously seek out opportunities to improve processes and streamline operations, resulting in increased efficiency, productivity, and profitability. Well-versed in AI integrations and their impact on business transformation, I leverage emerging technologies to enhance decision-making, automation, and customer experiences. As a highly motivated and collaborative team player, I excel at communicating with stakeholders at all levels and am committed to achieving business objectives through a customer-centric approach.

Experience

1. Executive Director of Customer Retention - Revenue Operations

   NWN

   Jan 2026 — Present · Raleigh, NC, US

   Executive leader responsible for the global renewals business across OEM, managed services, and cloud, owning strategy, operating model, and performance for the installed customer base.Drives retention, margin discipline, and predictable revenue through enterprise-level forecasting, data-driven insights, and deep cross-functional partnership with Sales, Finance, Operations, Engineering, and Executive Leadership.Operationalizes AI and advanced analytics to drive real, measurable impact across the organization, improving forecasting accuracy, renewal outcomes, pricing discipline, and customer experience at scale.Builds and scales high-performing global teams while modernizing renewal processes, governance, systems, and intelligent automation to position renewals as a strategic growth engine.

Education

• North Carolina State University

  Bachelor of Science - BS, Business Administration, Management and Operations

  2012 — 2015

• The American College of Financial Services

  CFP, CLU, CHFC

  2016

• North Carolina State University

  Executive MBA

  2023

Skills

• Insurance
• Investment Sales
• Product Marketing
• Social Media Marketing
• Saas
• Microsoft Powerpoint
• Crm
• Strategic Partnerships
• Powerpoint
• Microsoft Excel
• Online Reputation Management
• Event Planning
• Business Development
• Microsoft Word
• Solution Selling
• Business Planning
• German
• Customer Service
• Online Marketing
• Teamwork
• Risk Management
• Fixed Annuities
• Mobile Marketing
• Investment Strategies
• Analytics
• Retirement Planning
• Business Strategy
• Microsoft Office
• Sales
• Strategic Planning
• Digital Business Development
• Lead Generation
• Research
• Long-Term Care
• Personal Financial Planning
• Start-Ups
• Variable Annuities
• Customer Insight
• SEO
• Strategic Financial Planning