Lars Flemén

Customer Project Manager @Puzzel

Malmö, SE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2020 — Present

Customer Project Manager @Puzzel

SE

I\'m a senior Customer Project Manager with many years of experience in the digital world, from development to project management that covers everything from B2B to B2C, digital marketing, e-learning, development/implementation, UX design, and much more. I\'m still learning and I love it.Today I\'m working as a Customer Project Manager at Puzzel.(https://puzzel.com)At Puzzel, we fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why we built a platform that helps businesses like yours deliver first-class customer service to every customer.We believe in great customer experiences. That\'s why we\'re on a mission to build world-class CX solutions. Our CX platform has all the tools, channels and functionality you need to manage all automated and human-led interactions in a simple, efficient way – delighting your customers at every touchpoint.Puzzel started in Norway in 1998 with a strong ambition: to become Europe\'s leading cloud contact centre platform. From the beginning, we understood that companies want to make every customer interaction a great one. Because in the end, we\'re all customers looking for a great experience. Over time, our contact centre solution evolved into a powerful cloud platform that helps businesses like yours not only deliver great customer experiences but makes it simple for you to do so too.Fast forward to today, our mission is stronger than ever. We work every day to ensure organisations like yours can focus on what they do best – deliver first-class services to their customers, while empowering their agents at every turn.Please feel free to reach out if you have any questions. All the best/ Lars

EDUCATION

2011

Salesforce Administration

Salesforce (London)

2007

Escenic Academy (Oslo)

Escenic Content Studio

2012

Wenell

Project Managing (32 PDU Poäng)

2002

Informator

XML Introduction

2008

Learning Tree International

Develop Ajax Web Application 2.0

2001

Learning Tree International

Javascript

2012

Batteri

Digital Video & Audio

2008

Learning Tree Internationl (London)

Building Robust Web Applications

2000

MacMeckarna

Technologies For Digital Media Production

2007

Escenic Academy (Oslo)

Escenic Template Development

2009

Learning Tree International

Project Management

2012

Batteri

Adobe Premiere

ABOUT LARS FLEMÉN

Currently, I am a Customer Project Manager at Puzzel, a leading platform for Customer Experience. At Puzzel, we are dedicated to simplifying the creation of exceptional customer experiences. Our platform is designed to help organizations deliver top-notch customer service effortlessly, ensuring every interaction is seamless and delightful.Our mission at Puzzel is to build world-class customer experience (CX) solutions. Our platform is equipped with all the necessary tools, channels, and functionalities to manage both automated and human-led interactions efficiently, delighting customers at every touchpoint.As a Customer Project Manager with extensive experience in the digital realm, I have honed my skills in everything from development to project management, encompassing B2B and B2C, digital marketing, e-learning, development and implementation, UX design, and more. My passion for continuous learning keeps me engaged and inspired.With a background in multimedia and interface development (UX & UI), I have developed a knack for creative problem-solving from both technical and business perspectives. My experience spans digital engagement, customer journeys, and business value integration, all of which I bring to my projects.I am adept at managing projects with diverse teams, and consistently achieving goals, meetings & deadlines. This aspect of my role as a Customer Project Manager is one I particularly enjoy.Please feel free to reach out if you have any questions about our products or need to contact me.All the best/ Lars

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