Larry Yelder

Experience

1. Service Support Advisor Iv

   Rivian

   Sep 2023 — Present · Plymouth, MI, US

   End-to-End point of contact for all Rivian owners/fleet companies needing guidance regarding charging, connectivity, education, repairs, maintenance and troubleshooting.• Utilized strong listening and comprehension skills to document detailed vehicle symptoms to determine the best servicing solution, all with a customer-first focus.• Triaged complex scenarios with multiple teams through multimedia platforms to ensure timely and effective support for the customer.• Named Subject Matter Expert supporting Fleet Tasks for Amazon Delivery Vans requiring strong attention to detail creating repair plans accurately to the standards of frequently changing procedures.• Supervised a team on fleet tasks, monitoring accuracy and production while providing daily feedback and training on processes.• Served as the point of contact for process updates.• Provided reliable 24/7 roadside assistance requiring collaboration with third party organizations to ensure customer safety and satisfaction.