Larry Tan

Service Desk Manager @Oak Street Health, part of CVS Health

Chicago, IL, US
EMAILS
l••••••••@oakstreethealth.com
MOBILE NUMBERS
+16•••••••29

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WORK HISTORY

Oct 2023 — Present

Service Desk Manager @Oak Street Health, part of CVS Health

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Chicago, IL, US

I established and currently manage 24/7 Service Desk operations for Oak Street Health (now CVS Health). In this role, I lead a team focused on providing outstanding customer service, working hand-in-hand with organizational stakeholders to optimize support, improve end-user satisfaction, and increase efficiency through various projects and process enhancements.

EDUCATION

N/A

DePaul University

B.S., Commerce

N/A

DePaul University

M.S., Information Systems

SKILLS

Program ManagementVendor ManagementProcess DevelopmentManagementReorganizationBusiness AnalysisVendor RelationsSoftware DocumentationMs ProjectProject ManagementInformation TechnologyProcess ImprovementIT ManagementBudgetsHelp Desk ManagementData CenterAsset ManagementLeadershipHdi Support Center ManagerStrategySlaHelp Desk SupportBudgetingCustomer ServiceDesktop ManagementItilIT Service Management

ABOUT LARRY TAN

IT Service Leader with 25 years of experience modernizing support operations across…

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