Larry S.
Technical Account Manager (Bilingual English-french) @B. Braun Canada Ltd
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WORK HISTORY
Technical Account Manager (Bilingual English-french) @B. Braun Canada Ltd
Mississauga, ON, CA
Collaborating with internal & external shareholders to develop customized Automated Infusion System IT solutions, increasing productivity · Verifying & troubleshooting customer networks and servers in preparation for the integration of company hardware/software, reducing system downtime· Working with the sales team to develop value-based messaging to meet customers specific needs & suggesting upgrades or additional features to meet customers’ requirements· Consulting with customers on the implementation of products with respect to their current and ideal environment ensuring successful system implementations and decreasing the number of post-implementation support tickets· Presenting AIS IT solutions to customers, working in partnership with the sales team and addressing IT product-related queries, leading to an increase in deal size· Gathering requirements from customers and suggesting upgrades or additional features to meet their requirements, resulting in an increase of upsells/cross-sells· Troubleshooting, diagnosing and resolving various connectivity issues across multiple layers for new and existing customers. Successfully resolving 100% of all tickets assigned within the SLA timeframe and achieving a first call resolution rate of more than 90%.· Working closely with the EMR integration team to support the integration of new customers onto company hardware/software· Successfully managing relationships with clients located across North America resulting in high levels of customer satisfaction
EDUCATION
University of Toronto
LIEP, Electrical Engineering
Kiel University
Master's degree, Electical Engineering & Information Technology
ABOUT LARRY S.
Experienced IT professional with over 15 years of expertise in IT infrastructure, network engineering, and system integrations. Skilled in bridging the gap between technology and business needs, I specialize in seamless system integrations, network optimizations, and IT solution deployments. With a strong background in healthcare IT, telecommunications, and enterprise infrastructure, I collaborate closely with clients to develop tailored solutions that enhance efficiency, security, and innovation.Key Strengths: Customer-Centric IT Solutions – Aligning technology with business goals to optimize performance and increase ROI Technical Consulting & Pre-Sales Support – Collaborating with sales teams to provide value-based recommendations and address technical inquiries System Integrations & IT Infrastructure – Leading successful implementations of EMR systems, wireless networks, and enterprise IT solutions Proactive Problem-Solving & Support – Troubleshooting complex technical issues, reducing downtime, and ensuring seamless customer experiences Bilingual Client Engagement (English/French) – Managing key accounts across North America, ensuring high satisfaction and retention Mentorship & Career Development - Guiding IT professionals to achieve their technical and career goals, fostering a culture of continuous growth.I am passionate about building strong customer relationships, driving technology adoption, and delivering high-impact IT solutions.
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