Larry Waskiewicz
Global Product Support Manager - Rite-Hite
- Role
- Global Service Manager Technical Trainer Project Manager at Rite-Hite
- Location
- Fredonia, WI, US
- LinkedIn followers
- 500 followers
Experience
Global Service Manager Technical Trainer Project Manager
Mar 1995 — Present · Milwaukee, WI, US
Strategic and results-driven operations, sales, and service leader with deep hands-on experience and strong operational execution capabilities across global environments. Recognized for leveraging service leadership, field operations, innovation, and customer success to drive measurable business outcomes, including multi-account budget oversight,$4M annual warranty cost reductions, and KPIs that boosted customer satisfaction by 15–20% and first-call resolution by 25%.A high-presence leader with strong commercial and financial acumen, skilled at influencing and leading change through complex global structures. Proven ability to deliver service as a growth and retention driver, align teams to strategic priorities, and deploy performance goals while holding teams accountable for results. Experienced in decision-making at all levels, balancing critical judgments with delegation, and optimizing operational performance for maximum ROI.Strong collaborator and influencer, adept at communicating effectively up, down, and across organizations. Skilled at systemic problem-solving, root-cause analysis, and timely resolution of complex issues. Excels at partnering with direct and indirect teams to drive results, enhance operational efficiency, and capitalize on emerging market trends—including technology and AI opportunities.Creative and results-oriented, with experience in content creation, training program development, and multi-language global operations. Passionate about building scalable solutions, enhancing customer success, and delivering measurable value to organizations worldwide.
Education
Wisconsin School of Business
Service Management Certificate
Wisconsin School of Business
Executive Business Management Certificate
Skills
- Operations Management
- Sales Management
- Sales Operations
- Customer Service
- Sales
- Logistics
- New Business Development
- Key Account Management
- Budgets
- Strategic Planning
- Product Development
- Manufacturing
- Negotiation
- Team Building
- Purchasing
- Process Improvement
- Contract Negotiation
- Account Management
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