Larry McDuffie
Manager, Contact Center Support Services @Community Health Choice
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WORK HISTORY
Manager, Contact Center Support Services @Community Health Choice
Houston, TX, US
EDUCATION
York St. John University
Masters, Master of Business Administration Coaching, Mentoring and Leadership
ABOUT LARRY MCDUFFIE
Results-oriented and accomplished Operations leader delivering repeated success in structuring high-performing teams, streamlining processes, and implementing strategies to reduce expenditures and increase profits. Staffing, BPO, CRM, contact center, team leadership, growth and mentorship. Skilled in service delivery, dispatch, technical support, process improvement, customer relationship management, customer and employee retention, and sales operations. Extensive experience in a virtual and remote environment collaborating with internal and external customers/clients and leadership to identify key performance indicators, and drive strategies to improve performance and maximize earnings.
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