Larry Drake

IT Services Manager @Brady Corporation

As the Head of IT Services Management, I perform a critical role to ensure delivery of key Information Technology services in support of our Brady business strategy. As part of this role, I\'ve created an IT Services strategy and selected an appropriate set of third party vendors to deliver required IT Services. I\'m also responsible for ensuring that appropriate IT service contracts are sourced, negotiated and managed on behalf of Brady. In addition, I\'ve delivered an appropriate IT Service Management Governance mechanism to measure service delivery, quality and customer satisfaction. The IT Service Management governance mechanism also ensures that there are continuous improvements and innovation programs for IT Services. To ensure that the IT Services approach is informed, I\'ve engaged with industry analysts on an ongoing basis to understand evolving industry standards, emerging technologies and relevant best practices that maximize business value from contracted services. The IT Services strategy is delivered by a team of direct and indirect reports who will execute I.T. Sourcing, Procurement, Asset Management and Financial management processes.