Larry Bishop

About Larry Bishop

Senior leader with experience leading global teams in AI solutions, eCommerce, Digital Marketing, Omnichannel, Customer Success, Product Development, IT, and Customer Experience Design. Able to define and operationalize a corporate strategy or product roadmap. Highly experienced in executive communications, stakeholder management, and change management.INDUSTRY EXPERTISE: I have held strategic leadership roles in my 24-year career at UnitedHealth Group, AT & T, a global start-up in the Web 3.0 cryptocurrency blockchain industry. My domain experience includes: Artificial Intelligence | eCommerce | Digital Marketing | Omnichannel | Customer Experience | Product Development | Customer Success | Logistics | Communications | Telecommunications | Operations | Digital TransformationDIGITAL PRODUCT DEVELOPMENT: I have led Scaled Agile IT development teams to build digital B2C and B2B customer solutions that span across the full E2E customer journey. Examples include: eCommerce flows, Omnichannel digital shopping cart, online mobile device activation, order tracking, digital customer account management dashboard, and online order return experience. Led GTM launch strategy and execution in collaboration with IT scrum teams, Finance, Marketing, Retail, Customer Support, and other business units impacted. GLOBAL LEADERSHIP: Experienced in leading global organizations consisting of internal employees and external resources. I have led teams in North America, South America, Europe, and Asia. Highly experienced in creating new organizations from the ground floor and scaling them to exceed targets. Managed strategic vendor partnerships, including contract and performance management.DRIVE FOR RESULTS: I am self-motivated with an entrepreneurial mindset that enables successful delivery of new products, processes, and experiences which provide customer value and increase revenue. Expert in building and refining business processes to improve operational efficiency. MY SPECIALTIES:eCommerce | Digital Marketing | Product Development | Omnichannel | Product Owner | Customer Experience | Product Development | Program Management | Project Management | Agile SDLC | Customer Success | Customer Communications | Executive Communications | Retail Operations | Process Design | Strategic Planning | Enterprise Leadership | Strategic & Tactical Planning | Program Improvements | Negotiations | Budgets | Training | Enterprise Leadership | Partnerships | Growth Strategies | Turnarounds | Team Building | Governance | International | Analysis | Reporting

Experience

1. Director of Digital Product - a i Solutions

   UnitedHealth Group

   Jan 2024 — Present · Atlanta, GA, US

   Senior people leader of Product Owner team responsible for creating Artificial Intelligence driven voice bot and chat bot experiences in the healthcare insurance industry. • Created AI driven bot experiences that allow members to self-serve for questions related to claims, benefits, and other call drivers, yielding a 30% containment rate and reduction in live agent interactions.• Created both Generative AI and Deterministic bots that leveraged AI platforms Amazon Lex, OpenAI, Ask AI, ChatGPT, Google Steering, and Microsoft Azure to support bot architecture design.• Utilized PowerBI, Adobe, and LivePerson to measure and analyze product performance.

Education

• Florida State University

  Bachelor's degree, Electrical Engineering

  1994 — 1998

• University of Florida

  Master of Business Administration - MBA

• University of Florida

  Master of Business Administration (M.B.A.)

  2001 — 2003

Skills

• Wireless
• Vendor Management
• Cross-Functional Team Leadership
• Lte
• Program Management
• Six Sigma
• Process Improvement
• Telecommunications
• Computer Network Operations
• Product Management
• Team Leadership
• Customer Service
• Project Planning
• Product Development
• Team Building
• Ms Project
• Software Documentation
• Project Management
• Strategic Communications
• Interpersonal Communication
• Stakeholder Management
• Agile Project Management
• Software Defined Networking
• Internet of Things
• Key Performance Indicators
• Presentations
• Job Coaching
• Professional Mentoring
• Start-Ups
• Data Analysis
• Metrics Reporting
• Executive Reporting
• Change Management
• Business Development
• Business Process Improvement
• Client Relations
• Analytical Skills
• Business Analysis
• Conflict Management
• Risk Management