Laron Walden

About Laron Walden

I believe I am the type of person anyone can rely on. An asset to any team, organization…

Experience

1. Station Manager

   Air General Inc.

   Apr 2022 — Present · Houston, TX, US

   Job responsibilities:•Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.•Implement procedures designed to meet all customer targets and service requirements.•Hire and develop a highly motivated workforce.Ensure all necessary training standards are achieved or exceeded.•Ensure all customer targets are achieved or exceeded.•Ensure all safety standards are adhered to.•Ensure all CBP & TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.Initiate directives and procedures, which will enhance service levels to the customer.•Meet regularly with other managers and supervisors to establish consistent feedback and action plan for any improvements in service handling.•Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.•Ensure all incidents or service complaints are fully investigated. •Provide full and concise written reports.•Evaluate all recommendations for service improvements and ensure they are implemented.•Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.•Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.•Liaise with customers on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out.•Maintain an adequate system of performance measurements as required.•Ensure quality standards are met at all times.•Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients. •Provide proper physical security of cash and revenues received from customers.•Ensure financial audits and service audits are properly administered.

Education

• Brooklyn Community College

  Business Administration and Management, General

• Academy of Cosmetology

  Licentiate degree

• Sheepshead Bay High School

  High School Diploma

  1993 — 1997