Laura Arjona
VP Operations | Board Trustee | Health Plan Executive | Health Tech Operator | Venture Capital | Management Consultant
- Role
- Vice President Operations at Switchboard Health
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Laura Arjona
I am a healthcare leader that drives business growth through launching new products, services, and operational capabilities. I have led healthcare operations, strategy, account management, provider contracting, product development, strategic partnerships, and had profit and loss responsibilities for medical and dental health insurance markets. My unique talent is in quickly achieving ambitious business goals with measurable results while fostering a people-first culture of compassion for patients, members, customers and fellow team members.
Experience
Vice President Operations
Feb 2025 — Present · Boise, ID, US
At Switchboard Health, I’ve held multiple roles, starting as VP, Chief of Staff focused on sales enablement and provider network development to VP, Operations with responsibility for provider operations, provider contracting, billing, compliance, claims, and care navigation. I also served as VP Client Success, with responsibility for our payer and value-based provider clients.Provider Operations and Credentialing: Scaled a multi-specialty virtual network (+30% YoY), launched NCQA-aligned credentialing, and led provider contracting, network compliance, and clinical governance (both credentialing and network review).Care Navigation & Claims: Led our care navigation team. Stood up and operated a claim processing function, integrating clinical documentation, billing, and finance workflows.Client Success: Stepped in to lead account management with 2 direct reports; own the post-implementation journey, drive upsells and elevate retention metrics across a growing client base.Cross-Functional Leadership: Shape GTM strategy, resolve escalations, and translate client insights into product roadmap priorities and operational levers.
Education
Rice University
Bachelor of Science, Mechanical Engineering
2003 — 2007
Harvard Business School
Masters in Business Administration, Business Administration and Management, General
2009 — 2011
Skills
- M&a Experience
- Due Diligence
- Investment Banking
- Business Analysis
- Corporate Development
- Analytics
- Business Strategy
- Management
- Mergers
- Business Planning
- Competitive Analysis
- Project Management
- Strategic Planning
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