Larissa Silva

About Larissa Silva

With a Master of Science in Entrepreneurship from University of South Florida, CPCU and ARM, I am a passionate and skilled Workers\' Compensation Team Lead at Sedgwick. I oversee eight Claims Examiners and manage client relationships for over 85 accounts in the Midwest region, covering 13 states and more than 1200 claims.I lead my team in achieving the company\'s financial goals, implementing recovery plans for at-risk accounts, and identifying and addressing training needs for examiners. I have also mentored examiners to improve their audit scores from 60%- 70% to 90%- 100% and maintained a high closing ratio for my team. Additionally, I have increased team overall job satisfaction scores by 20% since my promotion as team leader. I have a heavy client service focus and a proven track record of delivering outstanding results. I am fluent in English, and Portuguese, and have a global perspective and a multicultural background. I am looking for a multidimensional risk management or client service role with an innovative company.

Experience

1. Workers\' Compensation Team Lead

   Sedgwick

   Jun 2022 — Present

   Direct team leader / manager of a group of 8 Claims Examiners.Supervisor of over 75 large and small clients for the Midwest region and over 1200 claims in IA, IL, IN, MN, KY, KS, MI, MO, MN, NE OK, SD and WI, Manages client relationships. Lead team in achieving the company\'s financial goals.Implemented recovery plans for at risk accounts.Identified areas of opportunity and successfully implemented training to match the needs of examiners.Mentored examiners to bring audit scores from 60%- 70% to 90%- 100%.Maintained team closing ratio at over 100%.Team overall job satisfaction scores in internal surveys increased by 20% since my promotion as team leader.

Education

• University of Glamorgan

  Study Abroad Program, International Finance, Business in Europe

• University of South Florida

  Bachelor of Arts (B.A.), International Business

• University of South Florida

  Master of Science (M.S.), Entrepreneurship/Entrepreneurial Studies

Skills

• Customer Service
• Training
• Data Analysis
• Management
• Workers' Compensation Claims
• Start-Ups
• Statistical Data Analysis
• Statutory Compliances
• Litigation Management
• Report Writing
• Analysis
• Market Research
• Claim Investigation
• Social Media
• Operating Budgets
• Business Development
• Leadership
• Business Planning
• Budgets
• Strategy
• Research
• Microsoft Excel
• Powerpoint
• Risk Management
• Microsoft Office
• Sales
• Insurance
• Communication
• Public Relations
• Business Strategy
• Mathematics
• Workers Compensation
• Writing
• Time Management
• Entrepreneurship