Larissa Silva

Front Desk Assistant @Hampton Inn by Hilton

Welcomed guests with a professional demeanor, providing exceptional service and addressing inquiries or concerns promptly, honed strong interpersonal skills and the ability to manage a high volume of interactions.Managed guest check-ins, reservations, and processed transactions while maintaining organized records using PEP OS. Managed schedules, organized documents, and supported daily operations in an administrative capacity.Operated the cash register to process transactions, handle cash, and manage financial records with precision while enhancing my ability to perform accurate financial record-keeping, manage budgets, and handle invoicing.Attended to guest needs and ensured satisfaction by addressing requests and resolving issues, also developing strong problem-solving skills. Managed client relations and oversaw daily operations within an office setting.