Lareina Kwok

Senior Product Manager, VP @JPMorganChase

Digital Assistant | Conversational AI- Led Engineers, DS & UX to develop 15+ features for xM app users, increasing usage by 20%- Owned vision, roadmap, experiment plan, and KPI for a strategic initiative to scale customer engagement by xx%- Presented new initiative roadmap to EDs and MDs, securing $xM investment into the product - Revamped user stories and prioritized MVP with stakeholders, enabling new product line expansion - Conducted market competitive research and defined 2X growth opportunities by offering personalized insights - Worked with researchers to conduct customer research, identifying UX pattern to improve product discoverability - Collaborated with stakeholders to eliminate key obstacles that had persisted for 3Q, enabling team to advance smoothly - Partnered with compliance to streamline the product governance process, reducing audit times by 10%- Engaged 30+ cross functional teams to recertify 80+ FAQ contents in 2 months, archiving audit milestones - Drove 10+ working sessions with Engineers, Developers & PMs to build system architecture and integration design - Performed data analysis & uncovered opportunities to reduce drop off by 15% and servicing cost by $xM YoY - Updated analytic dashboard and added 10+ KPI, eliminating 2-weeks turnaround time for 50+ internal users - Secured data access rights and created a SQL training, increasing data access by 100% for 10+ internal users