Laraib Pervez
IT Support Analyst
- Role
- Customer Service Support at Jazz Solutions Inc
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Laraib Pervez
I’m a detail-oriented Business Analyst with experience supporting federal ERP and…
Experience
Customer Service Support
Aug 2024 — Present
Supporting ERP documentation and functional requirements for financial system modernization.• Delivering data analysis and reporting using Excel and SQL, ensuring accuracy and integrity.• Driving continuous improvement efforts, contributing to stronger service delivery KPIs.• Managing ticket triaging, preparing status reports, and improving customer experience tracking.
Education
George Mason University
Bachelor's degree
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