Lara Brecht

WORK HISTORY

SKILLS

ABOUT LARA BRECHT

I’m a growth-focused, people-first leader with 15+ years of experience driving Customer Success, Account Management, and Partner strategies across SaaS, eCommerce, sustainability and premium retail. My approach blends data-driven insight, operational excellence, and empathetic leadership to deliver meaningful customer outcomes and scalable business growth.Throughout my career, I’ve led global teams to achieve measurable improvements in retention, expansion, and NRR by aligning Product, Marketing, Sales, and Engineering around shared customer outcomes. I’m known for transforming customer and partner functions into predictable revenue engines — balancing growth strategy with experience design and operational rigour.Recent highlights include:• Driving a 128% increase in NRR and 30% lift in product adoption through AI-driven playbooks and executive outcome alignment• Scaling global CS and Account Management functions to strengthen retention and accelerate expansion across enterprise, mid-market, and SMB segments• Leading brand and partner transformations that improved eCommerce profitability by 36% and advanced marketing impact across global GTM motionsI’m passionate about building organizations that grow sustainably — where customer success, data intelligence, and operational excellence converge to create lasting value for both clients and teams.