Lara Smith

WORK HISTORY

ABOUT LARA SMITH

As a dynamic and forward-thinking senior operations manager, I have a unique and natural way of embedding business strategies through people, creating fruitful medium and long term revenue growth and positive change within customer experience and employee engagement. I am a people manager at heart with demonstrable success in the leadership of large teams across multi-functioning departments. I am able to balance team dynamics, business needs and customer expectations in a way that allows me to seamlessly plan and embed structure and culture change using agile methodology and robust qualitative and quantitative feedback. I believe that in order to create a positive trajectory of financial growth or business improvement, change can only occur through clear reasoning and explanation, creating an element of psychological safety for teams to communicate effectively without fear. My strength lies in being able to create such an environment so that all performance metrics and new initiatives are executed with precision and care and where every individual knows their importance and understands what is expected of them.My experience in leading operational teams and contact centres to heightened levels of success has been cultivated through my career in purpose-built student accommodation where I was accountable for the delivery of £30 million NOI and the protection of £500 million in asset value. Here, I was lucky enough to learn from great leaders and develop an array of skills in hospitality management, health & safety, compliance, sales performance and the delivery of exceptional customer service.