Lara Colombo
Customer Success and Onboarding Manager @Mailship
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WORK HISTORY
Customer Success and Onboarding Manager @Mailship
Milan, IT
Executing new customers training sessions on the Mailship system- Ensuring customers seamless integration with several CMSs (mainly Shopify andWooCommerce)- Coordinating internal and external IT teams operations to finalise integrations- Addressing pain points and customer requests to the warehouse team- Babysitting customers on their first shipments- Primarily point of contact for escalating issues
EDUCATION
Istituto Italiano di Fotografia
Photography
ABOUT LARA COLOMBO
Experienced CSM with a demonstrated history of working in the luxury consumer services industry. Skilled in Customer Relationship Management and Data Analysis with a solid sales background, constantly striving to achieve and exceed goals.
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