Laquasia Williams

About Laquasia Williams

Ecommerce Account Representative

Experience

1. Ecommerce Account Manager

   Hiddin

   Apr 2021 — Present

   Manage product cataloging, including content optimization and ensuring product listings are aligned with marketplace requirements.• Collaborate with cross-functional teams (marketing, operations, IT) to optimize product listings, drive traffic, and improve conversion rates.• Maintain accuracy in orders being processed through Go Flow• Develop promotional campaigns and coordinate with marketing teams to drive sales events and seasonal promotions.• Monitor inventory and order supplies when necessary• Communicate delivery updates with sales team and customers as needed• Act as the primary point of contact for clients, providing exceptional customer service and support for any operational issues.• Verify order details, ensuring all items quality and quantity to prevent order delays• Prepare invoices and billing discrepancies using QuickBooks• Develop and analyze reports on sales performance, customer behavior, and market trends to provide actionable insights and adjust strategies.• Oversee the day-to-day operations of client accounts across multiple ecommerce platforms (Wayfair, Shopify, etc.)

Education

• Fashion Institute of Technology

  Certificate, Fashion Styling

  2011 — 2013

Skills

• Inventory Management
• Store Operations
• Customer Service
• Trend Analysis
• Fashion Styling
• Fashion
• Window Displays
• Luxury Goods
• Styling
• Trend Forecasting
• Leadership
• Merchandise Planning
• Merchandising
• Social Networking
• Photography
• Retail Sales
• Loss Prevention
• New Store Openings
• Time Management
• Cashiering
• Communication
• Photoshop
• Microsoft Word
• Retail
• Adobe Photoshop
• Facebook
• Fashion Shows
• Driving Results
• Visual Merchandising
• Sewing
• Microsoft Office
• Sales
• Microsoft Excel
• Social Media
• Apparel
• Store Management
• Marketing