Laquandra Parham
Identity Access Specialist
- Role
- Identity Access Specialist at Guild Mortgage
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Laquandra Parham
Enthusiastic professional with over 10 years progressive experience in strategic…
Experience
Identity Access Specialist
May 2019 — Present · San Diego, CA, US
Administer identity and Security access globally for human and functional accounts across multiple systems and applications. This includes onboarding and off boarding.• Create New Hire accounts and passwords to gain access to various systems. Work on Suspensions, Lifting Suspensions, Name Changes, Transfers, Position Changes and Terminations.• Answer incoming queue calls to help user reset passwords or gain access to various systems.• Use an electronic ticketing system, Samange, to help with the opening, closing, resolution, escalation, and tracking of user requests.• Interact and collaborate with colleagues/managers through Microsoft Teams regarding requests, problems, updates, and resolutions.• Notify Access Administration Manager or Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue.
Education
Ashford University
Master of Business Administration - MBA
2016 — 2017
Texas Southern University—Thurgood Marshall School of Law
Bachelor of Business Administration (B.B.A.)
2007 — 2012
Skills
- Flexibility
- Positive Team Player
- Accounts Receivable
- Customer Service
- Quality Assurance
- Quick Learner
- Powerpoint
- Outlook
- Administrative Assistants
- Sales
- Telephone Skills
- Teamwork
- Management
- Data Entry
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