Laquanda Jenkins

Enterprise Customer Success Manager @Mindtickle

New Braunfels, TX, US

As an Enterprise Customer Success Manager at Mindtickle, I partner with large-scale organizations to drive measurable outcomes, maximize engagement, and create strategic alignment with our sales readiness platform. My mission is to be a trusted advisor to each client, ensuring they achieve their business goals through effective enablement and adoption of Mindtickle’s industry-leading solutions.In my role, I focus on fostering deep, long-term relationships with enterprise clients, working with their teams to maximize ROI, adoption, and satisfaction. I lead Quarterly Business Reviews (QBRs), track customer health metrics, and proactively identify opportunities for growth and improvement. By collaborating closely with cross-functional teams, including Product, Sales, and Support, I bring our clients\' voices to Mindtickle, advocating for new features and enhancements that drive lasting value.Key responsibilities include:Developing and executing tailored success plans aligned with customers\' strategic objectives.Leading executive engagements, QBRs, and continuous value reviews to ensure maximum impact and satisfaction.Identifying growth opportunities within the customer base, helping clients expand their use of Mindtickle to enhance performance and reach new business milestones.Every day, I’m dedicated to transforming customer goals into real, impactful outcomes and helping enterprises unlock the full potential of their sales teams!

University of North Texas

Bachelor of Arts (B.A.), Political Science

ACCD

Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies