Cristina Serrano

About Cristina Serrano

As a service-focused, people-oriented Human Resources professional with 20+ years of experience leveraging leadership skills in delivering strategic directions to increase workforce productivity and operational efficiency, I apply my people skills, performance management, and a wide range of competencies to foster organizational growth, development and employee engagement. Additionally, I work hard to accomplish organizational goals due to my desire to lead success, which produces the best outcomes and profits in a business setting.An efficient Human Resources professional who manages a wide employee database and streamlines communication to support complex business procedures. My broad range of workplace management expertise at all organizational levels greatly contributes to the expansion and success of the organization.Notable career highlights include the following: Increased operational effectiveness by providing outstanding oversight of all HR areas, such as onboarding, benefits, talent development, succession planning, organizational development, performance management, departmental projects, and employee relations. Integrated best practices in human resource management in processing HR-related functions, including updating department/personnel documents including I9 verification, employee benefits, annual performance evaluations, workforce actions. Supported continuous company improvement and employee engagement by assisting in rollouts of new systems and policies to achieve operational effectiveness, financial efficiency, and legal compliance, as well as championing company culture initiatives, Expertise: Human Resource Management, New Hire Onboarding, Performance Management, Employee Relations; Organizational/Team Development, People Leader Coaching; Administration, If my values align with yours and you think I would make a great leader to complement your team, feel free to message me here on the platform or via email at e••••••••@gmail.com.

Experience

1. Senior Human Resources Generalist

   Gap

   Mar 2020 — Present · New York, NY, US

   In this position, I engage together with other Human resource professionals, establish visibility, exchange best practices, and implement a strategic plan as well as operational goals. I accomplish exit interviews and process payroll requests, I also provide training materials to existing employees and new hires while adhering to all relevant laws and regulations as well as corporate policies to scale and optimize processes. Aside from that, I facilitate all staff meetings while handling the organization, planning, and scheduling of communications, as well as other related duties.In this position, I engage together with other Human resource professionals, establish visibility, exchange best practices, and implement a strategic plan as well as operational goals. I accomplish exit interviews and process payroll requests, I also provide training materials to existing employees and new hires while adhering to all relevant laws and regulations as well as corporate policies to scale and optimize processes. Aside from that, I facilitate all staff meetings while handling the organization, planning, and scheduling of communications, as well as other related duties.Skills: Employee Engagement · Visio · Organizational Charts · Employee Training · Administration · People Development · Employee Onboarding · Employee Relations · Performance Management · Management

Education

• Reed College

  BA, Psychology

Skills

• Service Design
• Social Media Marketing
• Design Thinking
• Mercadotecnia
• Estrategia Empresarial
• Inglés
• Gestión De La Innovación
• Gestión De Diseño
• Mercadotecnia En Medios Sociales
• Redes Sociales
• Product Design
• Marketing En Internet
• Design Strategy
• English
• Business Strategy
• Diseño De Servicios
• Experiencia Del Usuario
• Design Management
• Pensamiento Creativo
• Diseño De Productos
• Research Design