Nikhila Lanka
Claims Specialist- Group Personal Accident (GPA), Group Term Life (GTL) & Group Medical Coverage (GMC) | Group Insurance Claims | Insurance Broking
- Role
- Sr Executive at Policybazaar for Business
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nikhila Lanka
I am a passionate and detail-oriented insurance professional specializing in Group…
Experience
Sr Executive
Oct 2021 — Present · Hyderabad, IN
Claims Specialist – Group Insurance• Handling a portfolio of Group Personal Accident (GPA), Group Term Life (GTL), and Group Medical Coverage (GMC) claims from intimation to settlement, ensuring accuracy, compliance, and client satisfaction.• Collaborating with internal teams to ensure timely and efficient claims processing while maintaining strict adherence to insurer policy terms, company procedures, and IRDAI compliance standards.• Managed one of the organization’s key clients with a portfolio premium value of ₹32 Cr, ensuring high-quality service delivery, timely updates, and complete satisfaction across their claims lifecycle.• Adjudicating complex claims, resolving escalated customer complaints, and maintaining a strong focus on service quality and turnaround times (TAT).• Preparing and updating claims trackers and MIS dashboards to analyze claim trends, pendency, and rejection causes — enabling data-driven decision-making and process improvement.• Utilized Freshdesk and Leena AI platforms to resolve customer queries and provide real-time claim status, policy clarifications, and document checklists.• Known for being a collaborative team player, adaptive under pressure, and focused on delivering claims service with empathy and professionalism.
Education
DVR & Dr HS MIC College of Technology, Kanchikacherla, Andhra Pradesh, India
Bachelor's in Technology
2014 — 2017
State Board of Technical Education and Training, Andhra Pradesh, India
Diploma
2011 — 2014
IILM Graduate School of Management Greater Noida
Post Graduate Diploma in Management
2018 — 2020
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