Lani Estrada

About Lani Estrada

I’ve spent 15+ years working in IT project management and customer success, helping teams and customers navigate complex technology without making it feel overwhelming. I’m at my best when I’m connecting the dots between people, process, and technology—and making things work better than they did before.I enjoy building strong customer relationships, improving how teams operate, and turning messy problems into clear, actionable plans. Whether it’s improving adoption, streamlining workflows, or helping customers see real value from their investments, I like being the person who helps move things forward.I’m known for being approachable, collaborative, and practical. I ask good questions, follow through, and care about doing right by both the customer and the team. I’m motivated by impact, clarity, and creating experiences that people actually appreciate.

Experience

1. Customer Success Manager - Customer Solutions Architect

   Teradata

   Aug 2022 — Present

   At Teradata, I manage a portfolio of enterprise strategic accounts, ensuring clients realize the full value of our products and services. I drive adoption and success through targeted education and training initiatives, while collaborating closely with Sales to identify renewal and growth opportunities.I excel at building, nurturing, and strengthening customer relationships by actively listening, communicating openly, and consistently following through. My focus is on creating lasting partnerships that drive both client satisfaction and long-term business growth.

Education

• Regis University

  Bachelor of Arts

  2007 — 2010