Lanier Pegues

About Lanier Pegues

I work with enterprise leaders who are under pressure to modernize customer experience, improve efficiency, and make AI deliver real business outcomes, not just pilots or point solutions.At NiCE, I lead Agentic AI go-to-market efforts, partnering with Fortune 500 organizations to design, deploy, and scale AI-driven customer engagement that improves experience, reduces operational friction, and creates measurable ROI.My background spans enterprise sales, GTM leadership, and operating model design. I’ve carried a quota, built and scaled teams, and now focus on helping organizations move from AI experimentation to enterprise-grade execution.What I care most about- Turning AI into outcomes executives can stand behind- Building operating discipline that shortens time-to-value- Developing leaders and sellers who think about their customers vision, not transactionallyOutside of work, I’m passionate about travel, culture, and experiences that broaden perspective, because great leadership and innovation doesn’t happen in a vacuum.If you’re exploring how Agentic or Conversational AI fits into your CX strategy, or want to compare notes on what’s actually working at scale, I’m always open to thoughtful conversations.

Experience

1. Director of Sales, Agentic Ai

   NiCE

   Jan 2025 — Present

   I lead go-to-market efforts within our strategic accounts for Agentic AI at NiCE, partnering with large organizations to turn AI initiatives into measurable CX and operational outcomes.My focus is on executive alignment, value articulation, and building repeatable sales motions that improve predictability in complex, multi-stakeholder environments.I work closely with Product and Senior Leadership to ensure customer feedback, roadmap priorities, and field execution stay tightly aligned as we scale.

Education

• Western Governors University

  Bachelor of Science - BS, Business Administration, Management

• Winthrop University

  Attended, Business Administration Major

Skills

• Selling
• Recruiting
• Ucaas
• Sales Process
• B2b
• Account Management
• Social Media
• Social Media Marketing
• Marketing
• Microsoft Office
• Sales
• Leadership
• Marketing Strategy
• Coaching
• Business-to-Business (B2b)
• Salesforce.com
• Networking
• Leadership Development
• Saas
• Talent Management
• Strategy
• Training
• New Business Development
• Enterprise Software
• Sales Management
• Cold Calling
• Public Speaking
• Management
• Team Building
• Business Planning
• Time Management
• Cloud Computing
• Strategic Planning
• Social Networking
• Customer Service
• Software as a Service (Saas)
• Business Development
• Email Marketing