Lanier Echols

Senior Director @Step Up For Students

Jacksonville, FL, US

Supervise and mentor a diverse team and an engagement center, driving high performance, collaboration, and continuous improvement- Spearheaded the end-to-end implementation and ongoing program management of complex initiatives for enhanced customer interactions- Develop and manage performance metrics, ensuring on-time and on-budget project delivery while fostering customer relationships across all levels- Collaborated to design Optical Character Recognition (OCR) technology to streamline processes, reducing manual entry and improving accuracy- Manage the departmental budget, ensuring alignment with organizational goals and objectives- Collaborate with cross-functional teams to optimize processes and drive efficiencies across the organization.

Florida State University

Social Science Education

Indiana State University

Doctor of Philosophy (Ph.D.), Educational Leadership and Administration, General

Marian University Indianapolis

MAT, Education