Lanier Allen
Customer Experience Leader
- Role
- Senior Manager Customer Experience at Gates Corporation
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Lanier Allen
I am a results-oriented leader with 17 years directing Customer Service and Inside Sales teams and 9 years running Sales Programs, Business Process Improvement, and Pricing. I develop goal-driven, high-performing teams. My specialty is process optimization. I am dedicated to transforming the customer experience and driving business growth.
Experience
Senior Manager Customer Experience
May 2023 — Present · US
Leads North American Customer Experience organization of 40 team members across 10 locationsResponsible for customer experience quality and order-to-invoice processesSystem implementations of Qualtrics, SAP C4C and GenesysImproved CSAT from 3.6 to 4.0Drove freight recovery program resulting in $500K annualized savings
Education
University of Georgia - Terry College of Business
Bachelor of Business Administration (BBA), International Business
1988 — 1992
Skills
- Operational Excellence
- Leadership
- Pricing
- Supply Chain Management
- Six Sigma
- Team Leadership
- Communication
- Process Improvement
- Cross-Functional Team Leadership
- Building Materials
- Account Management
- Strategic Planning
- Supply Chain
- Sales
- Business Process Improvement
- Customer Satisfaction
- Continuous Improvement
- Customer Service
- Team Building
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.