Lane Ronne
Customer Success Manager at Amazon
- Role
- Customer Success Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Lane Ronne
Driven professional with demonstrated success in coordinating and managing…
Experience
Customer Success Manager
Jan 2024 — Present · Seattle, WA, US
Account management for vendors enrolled in Amazon Vendor Services (AVS), a paid premium program providing dedicated support personnel and resources• Drive topline growth for 3+ vendor accounts across 10+ brands ($75M ‘24 portfolio, average 13% YoY growth) through strategic investment, catalog improvements, and supply chain optimization• Own and manage vendor on-site promotional strategy, realizing $6.5M in promotional revenue across entire portfolio in 2024• Collaborate cross-functionally with Marketing, Advertising, Product Management, and Operational teams to maximize vendor efficiency and provide exceptional customer shopping experience• Prioritize programs, betas, and writing Joint Business Plans for vendors to meet annual financial goals and increase brand awareness• Market research and competitive landscape analysis• Subject Matter Expert (SME) for Connections (a real-time, company-wide mechanism designed to listen to and learn from employees at scale to identify and eliminate obstacles that get in the way of customer obsession, and improve the employee experience) and employee engagement programs
Education
University of Oregon
Bachelor of Science - BS, Digital Arts
2006 — 2011
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