Lane McCoy
Clinical Innovator | Business Development | Health Tech | AI Innovation
- Role
- Customer Success Manager Clinical Sme at LHC Group
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Lane McCoy
Self-starting, versatile, goal driven clinician with exceptional communication, customer…
Experience
Customer Success Manager Clinical Sme
Mar 2024 — Present
Providing advanced clinical & marketing insights for the development of emerging home health AI technologies to improve the clinician, customer and patient experience, partnering with CEO and Clinical Innovation team on business market development analyzing specific state policies and procedures and clinical sales alignment, consulting detailed product features streamlining efficiency and HIPAA compliance within product life cycle• Delivering impactful customer sales demonstrations to C-suite executives and key decision makers, building strong client relationships to drive account penetration and retention, trusted clinical advisor gathering business insights of wants/needs from current and potential clients enhancing utilization, authorization and adoption of products, services and key features, company outreach liaison and intermediary for client complaints with technical and clinical troubleshooting company product as necessary• Directing and consulting on the development of implementation processes, making recommendations on specific product modifications and execution of training material for clients and end-users, leading seamless onboarding process for clients, customers and support staff, spearheading Quality Assurance initiatives ensuring product compliance and capability, super user clinical product tester specialist• Conducting discovery meetings and lead generations with potential customers and C-suite, building and maintaining relationships with healthcare organizations and key stakeholders, act as product champion for services and products offered effectively communicating value propositions and partnerships• Utilizing knowledge gathered from client feedback to drive actionable product features improvement, ensuring clear communication occurs between customer/client desires and needs with development team, communicating and addressing any client complaints promptly to ensure consumer experience satisfaction and loyalty is 100% guaranteed
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