Landyn Snipes

System Engineer @Konami Gaming, Inc.

Las Vegas, NV, US

As a Systems Engineer at Konami, I’m responsible for managing and optimizing the Synkros casino management system, a robust platform supporting most casino operations. My role involves ensuring seamless functionality, maintaining system stability, and implementing security protocols to protect sensitive data.Achievements:• Manage full lifecycle support for over 50 casino customers, handling both software and hardware systems, direct vendor integrations, and infrastructure management across enterprise environments.• Lead operational support and drive efficiency by independently building and integrating new open-source tools, including advanced monitoring with Zabbix and custom VPN solutions.• Provide critical on-call support for production outages impacting casino revenue, directly responsible for rapid issue resolution and restoring operations under tight time constraints.• Assemble, configure, and deploy enterprise hardware systems, including full rack builds and environment setup for new casino deployments and major infrastructure upgrades.• Support network troubleshooting and configuration, assisting with server deployments and ensuring seamless connectivity across complex casino environments.• Expert in Linux-based enterprise systems, performing advanced system administration, troubleshooting, and optimization for mission-critical platforms.• Collaborate closely on security decisions, contributing to risk assessments and secure system configurations across all managed environments.• Recognized as a top performer in help desk leadership, consistently handling the highest volume of tickets and maintaining fast resolution times.• Exceeded management expectations for learning and adaptation speed, demonstrating advanced technical capability and leadership potential within the first year.

University of Phoenix

Bachelor's of Business with a minor in Computer Science, Business/Office Automation/Technology/Data Entry