Landon Simmons

Director, Hecm Surveillance @Rocktop Technologies

Designed and implemented a scalable client onboarding process, resulting in a 20% improvement in client retention and a 30% reduction in onboarding time. Partnered with internal teams to ensure timely delivery of client deliverables and measurable outcomesSet up a client portal to central reporting, communication, file storage and task managementMonitored sub-servicer performance against SLAs and regulatory KPIs, identifying 10+ areas for compliance and operational improvement