Landon Kauer
Student at Chapman University | Engineering | BS Computer Science
- Role
- Customer Success Engineer at Windowedge.Ai
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Landon Kauer
Senior Computer Science student at Chapman University with an interest in AI and Machine Learning. I am curious, dedicated to learning, and enjoy problem-solving. Experience with Machine Learning, Software Engineering, and Data Science. Researching different topics using satellite collected data from NASA. Advanced in C++, Python, and Java.
Experience
Customer Success Engineer
Dec 2025 — Present · WA, US
Full-Stack SaaS Development: Building and maintaining a multi-tenant SaaS platform using Next.js, Node.js, TypeScript, PostgreSQL, and Supabase to power AI voice and SMS agents for home improvement companies.Cloud Infrastructure & DevOps: Manage and deploy highly available production services on Google Cloud Run, establishing automated CI/CD pipelines via GitHub Actions.System Integrations & Automation: Design and implement complex API integrations and data routing across Twilio, VAPI, Stripe, Salesforce, and n8n workflow automation.AI Engineering & Prompt Tuning: Configure and optimize AI conversational agents, fine-tuning system prompts, tool calling, speech recognition parameters, and complex dialogue flows.Solutions Architecture & Onboarding: Lead end-to-end technical implementation for new B2B clients, driving requirement intake, custom agent setup, CRM synchronization, and go-live deployment.Technical Support & Data Iteration: Act as the primary technical liaison during and post-launch, resolving support escalations and utilizing real-world conversational data to continuously iterate on agent behavior.QA & Automated Testing: Ensure production-ready deployments by authoring and executing comprehensive manual and automated testing suites (Playwright) across voice, SMS, scheduling, and CRM syncing workflows.Performance Analytics: Monitor live agent telemetry and analyze call/conversation metrics to optimize the end-user experience and directly improve client booking rates.
Education
Bellevue College
Associate of Arts - AA
Redmond High School
High School Diploma
Chapman University
Master of Science, Electrical Engineering and Computer Science
Chapman University
Bachelor of Science - BS, Computer Science
2022 — 2026
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