Landon Niemela
Implementation Specialist @Fishbowl
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WORK HISTORY
Implementation Specialist @Fishbowl
Promoted to implementation and client training roles for inventory management software and SaaS solution that integrates with third-party platforms for retail, warehouse, and ecommerce clients. Proven ability to position as a trusted advisor and expert resource throughout onboarding and implementation process. Provide virtual and onsite trainings across the US and abroad. • Leveraged both communication acumen and technical expertise to launch new accounts, including database set up, data import, onsite support, and training to company owners, account managers, warehouse managers, and finance teams. • Achieved near-perfect client retention by delivering informative and solution-oriented training to ensure customers receive high ROI from our software products. • Led month-long onboarding and training process for newly acquired customers, providing intensive on-site training as well as follow-up trainings to ensure clients’ successful implementation of software. • Analyzed client business needs to identify upsell opportunities. • Provided ongoing account management and customer support for 100+ companies. • Called on to take over unhappy clients or expedited accounts to resolve issues and restore trust. • Fostered loyalty and satisfaction from my customers by consistently going above and beyond to proactively address concerns. • Collaborated with development teams to customize solutions to customer needs.
EDUCATION
Utah Valley University
Business Administration and Management, General
ABOUT LANDON NIEMELA
I am a dedicated & personable Software Implementation Specialist with a track record of…
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