Lauren Chauvin
Customer Education, Onboarding, & Success
- Role
- Director, Product Enablement and Education at Core Higher Education Group
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Lauren Chauvin
Detail-oriented, organized, self-motivated, outgoing and optimistic.
Experience
Director, Product Enablement and Education
Nov 2024 — Present · Warwick, RI, US
Newly created position post November 2024 merger of PeopleGrove and CORE Higher Education Group- Designed and executed a multi-tiered customer learning strategy, delivering scalable education through webinars, virtual office hours, interactive resources, knowledge base content, and in-product guidance- Developed engaging learning experiences and curriculum-aligned content tailored to customer tier, program type, and learner needs, increasing product adoption and confidence- Led internal product education programs, creating consistent onboarding and ongoing training for cross-functional teams, and ensuring clear alignment with Product and Marketing for new feature releases- Built and managed a high-impact customer community that served as a learning hub—driving peer-to-peer knowledge sharing, self-service support, and increased Monthly Active Users (MAU)- Facilitated high-quality live learning sessions, including product trainings using AI video tools Clueso and Synthesia, customer education webinars hosted on Zoom, cohort-style walkthroughs, and internal enablement workshops- Developed and maintained scalable training templates, learning pathways, and resource infrastructure to streamline onboarding, enhance learner engagement, and support continued product mastery.
Education
The College of Saint Rose
Masters of Science in Education (MS.Ed), College Student Services Administration
2012 — 2015
University of Rhode Island
Bachelor of Arts, Communication Studies
2006 — 2010
Skills
- Communication
- Microsoft Powerpoint
- Application Management
- Recruiting
- Higher Education
- Leadership
- Time Management
- Student Development
- Social Networking
- Event Management
- Interviews
- Microsoft Word
- Public Speaking
- Marketing
- Application Lifecycle Management
- Admissions
- Microsoft Office
- Event Planning
- Powerpoint
- Applicant Tracking Systems
- Social Media
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