Lance McCullough
Manager, IT Service Delivery @ Delek US Holdings, Inc.
- Role
- Videographer Editer at Brentwood Baptist Church
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Lance McCullough
As a Manager of IT Service Delivery at Delek US Holdings, Inc, I lead the delivery of high-quality IT services that support executive leadership and business operations across the organization. I am responsible for driving service excellence, improving support processes, and ensuring reliable, secure, and efficient technology experiences for our users.With a strong foundation in executive technical support, I bring a customer-first mindset and a deep understanding of white-glove service expectations. I oversee service delivery operations, mentor and guide technical staff, and collaborate with cross-functional teams to align IT services with business goals. My role includes managing escalations, optimizing workflows, implementing service standards, and ensuring accountability through reporting and performance metrics.Throughout my career, I have successfully led break-fix resolution efforts, coordinated project timelines, and supported high-visibility events including board meetings, executive presentations, and enterprise-wide webinars. I have also contributed to developing technology standards, improving documentation, and managing the lifecycle of critical hardware assets.I am passionate about building high-performing teams, enhancing the end-user experience, and continuously improving IT service delivery. I hold a Bachelor of Science in Digital Filmmaking from the University of Central Arkansas and continue to expand my expertise through ongoing professional development, including Project Management & ITIL practices.
Experience
Videographer Editer
Nov 2013 — Present · Brentwood, TN, US
Film various church events to use/edit for worship
Education
University of Central Arkansas
Bachelor of Science - BS, Digital Filmmaking
Flower Mound High School
High School Diploma
Skills
- Event Planning
- Teaching
- Video Editing
- Office 365
- Web Design
- Service-Now.com
- Data Analysis
- Outlook
- Photoshop
- Social Media
- Customer Service
- Project Management
- Active Directory
- Video Production
- Microsoft Outlook
- Public Speaking
- Healthcare
- Microsoft Office
- Microsoft Excel
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