J Lance Kittelmann
Senior Client Relationship Manager | Customer Service Innovator | Process Improvement Champion | Data-Driven Strategist
- Role
- Account Executive at Alera Group, Inc.
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Sales & Business DevelopmentView LinkedIn profile
About J Lance Kittelmann
In the ever-evolving landscape of customer service, where client relationships reign…
Experience
Account Executive
Oct 2024 — Present · Pittsburgh, PA, US
Education
UC Irvine
Project Management
Indiana University of Pennsylvania
Bachelor of Arts (B.A.), Journalism
Lakeview High School
Graduate
U.S. Navy
Combat Information Center Supervisor, Navigation and Weapons systems
1983 — 1987
Skills
- Insurance
- Cross-Functional Team Leadership
- Patient Protection and Affordable Care Act
- Group Medical
- Microsoft Office
- Business Analysis
- Hmo
- Team Leadership
- Claims Management
- Management
- Team Building
- High Deductible Health Plans
- Training
- Customer Satisfaction
- Health Care Reform
- Process Improvement
- Healthcare
- Call Centers
- Virtual Workforce Management
- Voluntary Employee Benefits
- Customer Retention
- Customer Service
- Employee Benefits
- Health Savings Accounts
- Analysis
- Cobra
- Leadership
- Health Insurance
- Managed Care
- Strategic Planning
- Coaching
- Business Process Improvement
- Project Management
- Program Management
- Commercial Insurance
- Health Policy
- Account Management
- Change Management
- Claim
- Performance Management
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