Lance H.

WORK HISTORY

EDUCATION

SKILLS

ABOUT LANCE H.

Many transformation programmes don’t fail because the strategy is wrong.They drift because the structure around delivery breaks down - decision ownership becomes unclear, escalation slows, and reporting stays green while execution quietly slips.I’m typically brought into digital or platform programmes once work is underway but confidence in delivery has dropped.Teams are capable, but ownership, priorities or decision cadence have drifted, causing unpredictability.Currently available for London hybrid contract roles (3-6 months) focused on digital transformation, web operations, e-commerce performance and multi-market delivery. Outside IR35 engagements welcomed.I’m a Digital Transformation and Web Operations Lead with 20+ years’ experience delivering measurable growth and platform stability across global enterprise environments, including Sony and Digital River.I specialise in:• Web platform optimisation and stabilisation• E-commerce performance and CRO acceleration• Multi-market governance and operating model clarity• Programme delivery across complex stakeholder environments• Rescue and acceleration of underperforming digital initiativesSelected impact:• +30% YoY organic traffic growth through structured SEO and platform optimisation• +20% YoY revenue / lead uplift via CRO and performance alignment• 50% cost optimisation across global content operations• Governance frameworks deployed across 16+ marketsI deploy quickly, align stakeholders fast and focus on measurable commercial outcomes. Comfortable operating at both strategic and hands-on delivery level.If your team is navigating platform instability, growth pressure or transformation deadlines, I’m available to step in immediately.Recent work has delivered 30%+ organic growth, conversion uplift and significant operational efficiency across complex digital platforms.